Family Feud™ Readme

FAMILY FEUD™ README

Developed by iWin®, Inc.

Distributed by PopCap Games®

http://www.popcap.com

CREDITS:

Charles “CJ” Wolf - Executive Producer

Kevin Richardson - Producer

Nick Rush - Game Design

Warren Schwader – Lead Game Engineer, Systems Engineer

Lewis Bangham - Art Direction, Artwork

Matt Fleming - Artist

David Fox – Game Engineer, Systems Engineer

Greg Rhan – Audio Engineer

Terry McGovern – Game Show Host

Joe “Rubik” Cassavaugh - Systems Engineer

John Crane – Systems Engineer

Dave Goodman – Game Engineer

Andrew Viloria - Quality Assurance

Steve Rhodes - Editorial

Special thanks to:

Jim Stern

Beth Wells

Guy Hill

Terrie Ijams

Steve Paulsen

TROUBLESHOOTING TIPS:

Q: How do I know if there are any updates to Family Feud™?

A: If you launch the game and are connected to the Internet, the game will automatically check to see if there is an update available. If so, the game will display a message letting you know about the new version. You can either choose to update immediately or wait until it is more convenient. The only information that the game sends over the Internet is the game’s name and version number.

Q: Why does Family Feud™ crash or fail to run?

A: Usually this is because your system does not meet the minimum requirements of Family Feud.

1 - Make sure you have the minimum system requirements listed below:

Windows 98/ME/2000/XP

64 Mb RAM

16-bit Sound Card

SVGA Graphics (16bit)

Direct X7.0 or later

2 - Make sure that you have the most current video card drivers installed for your system and video card. To find the most current video card drivers, try running Windows Update which can be found under your "START" menu, or under "START > All Programs".

3 - Ensure you have the most current version of DirectX installed on your system. To get the most current version of DirectX, go to http://www.microsoft.com/windows/directx/default.aspx and follow the on-screen instructions. When you are prompted to SAVE/OPEN the file, choose OPEN and proceed through the installation. After you have installed DirectX, reboot your computer, then make sure you are connected to the Internet and try running the game again.

If the above steps don’t resolve your issue, it’s possible that your computer may not have the correct configuration to run the game. The amount of memory, hard disk space or operating system you are running may prevent you from using your game correctly.

Here are a couple more things that you can try:

1 - Delete the following files in your Family Feud™ folder. NOTE: Deleting these files will remove any saved player scores that you previously earned as well as the player files.

game.cfg

players.cfge

scores.cfge

all files that end with .plre

Then try running the game again.

2 - If any other file is corrupted or missing, you will have to uninstall and reinstall the game.

Q: Why do I see a white window or screen when I launch Family Feud™?

A: If you are unable to see the content of the first page when launching your game, this is typically caused by personal firewall software or by "Internet Zone" security settings that are set too high. Please perform the following steps to resolve the issue or see the next section.

1 - If prompted by your Firewall to allow internet access to Family Feud, you must grant permission before the game will run.

2 - If your firewall doesn't ask for permission, you may need to turn off your firewall temporarily to allow to connect and run. This is only necessary to do before the game is purchased. Once the game is purchased, you will not be required to connect to the Internet to play the game.

***We strongly recommend that you re-enable your personal firewall software afterward! We must also remind you that disabling your personal firewall software is done at your own discretion, and we specifically disclaim any liability or claims for damage arising from your decision to disable the software.***

If these instructions fail then you may need to adjust your "Internet Zone." Continue on to these steps:

1 - Uninstall the trial using Add/Remove Programs located in your Control Panel or use the Uninstall program that is in the Family Feud™ program group.

2 - Delete the game's installation file located in C:\Downloads or wherever you decided to save the file when you first downloaded it.

3 - Open the Internet Options applet located in your Control Panel. Then:

a) Adjust your "Auto-detection" settings: click on the "Connections" tab, then click LAN settings and clear any checkmark next to "Auto detect settings". (If you have a Proxy configured here, the program will not function properly. Try connecting directly to the Internet and not a proxy server.)

b) On the "General" tab: click "Settings" for "Temporary Internet Files" and change "Check for newer versions of stored pages" to "Every visit to the page" and click OK.

c) Next, select "Delete Files" for Temporary Internet Files and check "Delete all offline content" and click OK.

d) On the "Security" tab, change your "Internet Zone" settings to "Medium".

e) On the "Privacy" tab, change your settings to "Medium".

f) After making these changes, click OK to close the Internet Options dialog box.

4 - RESTART the computer.

5 - Update your Microsoft operating system by visiting http://windowsupdate.microsoft.com and following the on-screen instructions. Be sure to restart the system after installing updates. You may need to run Windows Update repeatedly to get all applicable updates for your system.

6 - Use the link from your email receipt to restart the download and begin installation.*** If the URL in your email receipt appears on more than one line, make sure you copy the entire value into the address bar of your web browser when attempting to download. ***

7 - Try starting the software and you should see a screen displaying HTML content that indicates it is "finalizing installation".

Q: Why does the game keeps asking me to BUY it even though I have already purchased it?

A: Sometimes when you change your computer’s hardware/software, the game may not recognize that you have already paid for it. You can reactivate it after a system reformat, hardware change or to use it on another computer free of charge and in just a few seconds. You should contact the distributor that you purchased the game from to request this. When you see the page that says BUY IT NOW, scroll down and look for the link that says Already Paid? -or- I Have Already Purchased This Product Before. Click on this link and follow the simple instructions.

Q: My trial period has expired. Can I extend it?

A: Unfortunately, trial periods cannot be extended. We apologize if you did not get an opportunity to fully experiment with Family Feud™ before the expiration of your trial period. At this point, you must purchase the game to continue playing.

Q: I am having Audio problems. What can I do?

A: There may be conflicts between DirectX and many older sound cards. Often, updating your sound card drivers will fix audio problems. Check with your manufacturer for the latest drivers.

GENERATED FILES:

There are a few files that are generated by the program. If you are having problems, sometimes deleting these files can help. These files are in the Family Feud™ folder and end in .plre, .cfge, and .cfg. These files are safe to delete, but be aware that you will lose all of your players, high scores, and game settings.

- To reset all high scores, delete “scores.cfge”

- To delete players, it is recommended that you use the interface provided in the Players button in the game. Note that deleting a player will remove the corresponding name from the Players list, but it will not remove the scores from High Scores.

- The “game.cfg” file (that appears after the game has run once) has settings that you may alter to tweak how the game works. To add a setting, carefully edit this file in a text editor and add the setting at the end of the file on a separate line. There should only be one setting per line and no spaces on the line. If you need to, you can always delete the “game.cfg” file and run the game to regenerate this file.

Here are the settings that can be added:

allowdoublebuffered=0

This setting may give better performance on low-end systems. If you are experiencing slowness, then you can add this setting to see if it improves performance. This setting only applies when you are in Full-Screen mode.

highdetail=0

This setting may give better performance on low-end systems. If you are experiencing slowness, then you can add this setting to see if it improves performance. A few of the nice touches in the game will be removed in effort to speed up the rest of the game.

To reset these values to their default values, either remove the individual lines or delete the “game.cfg” file.

SUPPORT:

If you have any questions about the purchase or registering of your game, please visit PopCap Games at http://www.popcap.com/help.php.

All technical and gameplay support questions should be directed to iWin.

Family Feud is owned by iWin. PopCap Games, Inc., is a licensed distributor of the iWin game.

All other copyrights and trademarks are the property of their respective owners.